Retail & E-commerce
Customer experience: still trending
Une excellente expérience client et des coûts réduits : mission accomplie.
With consumer expectations constantly evolving, it’s more important than ever for customer experience leaders to simplify and improve the flow of interactions, whether online or in-store. Customers demand instant and easy access to the information they need, at any time and on the channel of their choice. With our cutting-edge digital tools, we’re able to anticipate customer behaviors based on their intent, while optimizing every step of the customer journey and reducing operational costs.
72 %
of consumers are likely to switch brands after just one bad customer experience
Find the ideal combination of human skills and technologies
Excellent customer service is essential in the retail industry, but labor shortages, rising costs, and increasing demand make delivering seamless experiences challenging. Our combination of technology and people solutions can improve efficiency across your retail customers’ journey, while reducing service costs and dramatically improving the customer experience.
Tailor the experience in a personalized way
Nous utilisons l’automatisation pour écouter et analyser chaque interaction sur l’ensemble des canaux, ce qui nous permet de recueillir des informations clés sur vos clients. Grâce à ces insights, nous pouvons offrir des expériences personnalisées et adaptées, favorisant ainsi la fidélisation à votre marque.
increase in satisfaction in just six months, despite a rise.
16%